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Snapshot of the National Continence Helpline in 2017-18

Thu 18, Oct 2018

The National Continence Helpline is a free and confidential telephone advisory service staffed by a team of continence nurse advisors who provide information, education, local referrals and advice on bladder, bowel and pelvic floor topics.

 In the 2017-2018 financial year, we responded to 27,623 enquiries to the National Continence Helpline.

  • 89.1% were phone calls, 7.8% were website orders and 2.5% were email enquiries.
  • 43.36% people rang the Helpline as a consumer, 35.08% sought advice for someone they care for and 20.08% were health professionals.
  • The age of callers to the Helpline has risen, with an 8.11% increase in the number of callers aged 60-69 years and a 29% increase in the number of female consumers aged 70-79 years.
  • The main reason for calling the NCHL was for management advice for incontinence. 33% of callers were asking for financial assistance.
  • The Helpline satisfaction survey of consumers and carers had a 31% response rate and 93% of respondents selected that they were satisfied with the information and advice provided.
  • 45% of consumer and carer respondents stated they visited a health professional after contacting the Helpline.
 


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