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Continence Helpline 1800 33 00 66

The National Continence Helpline is a free telephone advisory service staffed by a team of continence nurse advisors who provide information, education and advice to callers with bladder and or bowel problems which may include incontinence, constipation, failure of bladder to empty or who are caring for someone with such conditions.

The Helpline also provides information and advice to health professionals.

The Helpline is funded by the Australian Government Department of Health and available to anyone living in Australia. It operates 8am-8pm (AEST) Monday to Friday.

Phone now on 1800 33 00 66

Call the telephone interpreter service for help on how to connect in your language.

Common topics covered by the Helpline include:·  
  • Prevention of bladder and or bowel problems
  • Women – pregnancy, prolapse, menopause,
  • Men – prostate, after dribble
  • Children – toilet training, bedwetting, day wetting, soiling
  • Chronic conditions such as diabetes, MS, Parkinson’s disease, etc.
  • Funding schemes both State and Federal schemes
  • Continence product advice


The Helpline also provides information about:

  • the assessment and diagnosis of incontinence
  • treatment options
  • management advice, including product information and advice
  • information about funding schemes to assist people to offset some of the costs associated with continence products
  • details of local continence service providers, product suppliers and product manufacturers
  • details of related funding schemes such as the Australian Government's Continence Aids Payment Scheme
  • access to a wide range of free information brochures, including brochures in languages other than English.

The National Continence Helpline receives more than 28,000 calls a year. The Helpline can be contacted on 1800 33 00 66 or email the Helpline.

Out of hours help

You can phone the National Continence Helpline between the hours of 8am and 8pm Australian Eastern Standard Time.

Out of these hours, please contact the After Hours GP helpline on 1800 022 222 in ACT, NSW, Northern Territory, South Australia and Western Australia.

In Tasmania, phone GP Assist on 1300 780 011 for access to after-hours GP phone advice.

In Queensland, please contact 13HEALTH (13 43 25 84).

Alternatively, if you have an urgent health concern and don't know what to do, the After-hours GP Helpline 1800 022 222 provides free health information and assistance from a registered nurse or medical advice from a GP.