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Support for staff of telephone advisory services

As incontinence affects 1 in 3 Australians of all ages and genders, it is most likely you have spoken to a caller with incontinence or who is caring for someone with incontinence. This video is to help staff on telephone advisory services identify callers who may be incontinent or are managing incontinence for the person they care for, and to provide them with the right information and referral.

This 7-minute video with Janine Armocida, continence nurse on the National Continence Helpline, covers:

Prevalence of incontinence and its impact (00:30)

How can the National Continence Helpline help? (01:03)

How to potentially identify that incontinence may be an issue for a caller without them mentioning it? (03:38)

How do I raise the issue of incontinence with callers I suspect may have continence management issues? (04:29)

How to maintain the caller’s dignity while speaking on the topic (05:24)

How far to go when giving advice on continence matters (05:50)

National Continence Helpline - 1800 33 00 66

Open between the hours of 8.00am and 8.00pm, Monday to Friday (AEST).

Additional reading

About the National Continence Helpline

Learn more about incontinence

Learn more about continence products funding schemes

Find a local service provider